To avoid the risk of fraud or the wrong person doing the change of an address or a phone number we always suggest you contact the retailer or store that you ordered from to perform the change.
If it has been over 24 hours since your last delivery attempt, please contact our customer service and we will help you to get your delivery.
Yes! All you need to do is show both persons ID and that person can receive the delivery instead.
If the retailer that you ordered from offers returns with us, you will find it in your tracking link after you have given your delivery a rating. There you can book a date for your return to be picked up.
We plan our routes in the most efficient way and always want to be as efficient as possible, therefore we want to optimize our routes as much as possible based on today's deliveries. We do send out a more specified estimate after the parcel has been scanned and the courier starts his route!
You can chat with us through our tracking page link you received via text message from Airmee or if you would like to send a message you can reach us at firstname.lastname@example.org
The latest information can be found in your tracking link that is sent to you through text messages. If you have not received an update in a couple of days it could be that your delivery has not arrived at our warehouse yet, and we recommend you contact your retailer.
We do not offer pickup via our terminals, but you can change your delivery date to another day.
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